Microsoft Dynamic CRM Course Content and syllabus

Microsoft Dynamics CRM is released by the Microsoft ,the present version of MS Dynamics CRM is 2013 and previous versions are MS CRM 2011 or MS CRM 5.0 and MS Dynamics CRM 4.0. The openings was good most of the mnc's are hiring the MS CRM Technical Consultants and MS CRM Functional Consultants. like Wipro , Infosys , HCL , IBM.....

CRMOnce: Dynamics 365 CRM Training Course Content - Hyderabad,Chennai,Banglore,Pune 

 PART I – Applications in CRM

                                      Sales Process

·         Leads
·         Opportunities
·         Competitors
·         Products
·         Quotes, Orders and Invoices
·         Goals


·         Marketing Lists
·         Campaigns
·         Sales Literature
·         Quick Campaigns

·         Services
·         Service Calendar
·         Cases
·         Knowledge Base
·         Contracts

 PART II – Administration, Settings & Configuration

`                       Administration

·          Creating and managing Business Units, Users and Teams
·          Privileges, Access Levels and Security Roles
·         Creating and managing Security Roles
·         Auto Numbering and System Settings
·         Installing MUI Language Packs

Settings & Configuration

·         Business Management
·         Sites, Sales Territories, Facilities and Resource Groups
·         Working with Multi Currency
·         System Queues and Custom Queues
·         Services and Business Closures
·         Fiscal Year Settings and Quotas
·         Subjects
·         Connections

Data Management

·         Duplication Detection Settings, Rules and Jobs
·         Bulk Record Deletion
·         Data Maps and Imports
·         Product Catalog
·         Understanding the Product Catalog
·         Unit Groups
·         Adding Products
·         Creating Price Lists
·         Creating Discount Lists
·         Using Deployment Manager
·         Redeploying Dynamics CRM

PART III – Basic and Advanced Customizations in MS Dynamics CRM

 Entity Customization

·         Basic Form Customizations
·         Basic UI Customization Capabilities
·         Form Customization – Working with Tabs, Sections, Fields and IFrames
·         Introduction to Application Event Programming
·         Using Form and Field Events

                        MS CRM Entity Model

·         Customization Concepts – Entity Types and Attributes
·         Creating Custom Entities and Attributes

                        Relationships, Views and Advanced Views

·         Types of Relationships
·         Relationship Behaviors
·         Creating Entity Relationships
·         Entity Mapping

 Views and Advanced Views
·         Public, Personal and System Views
·         View Customizations – Common Tasks
·         Advanced Views Customizations

 Form Scripting

·         Client side scripting using Java Script
·         Working with I Frames

       v  Working with Web Resources

       v  Report Wizard, Scheduling and Exporting Reports

       v  Working with Dash Boards

PART IV – Extending MS Dynamics CRM

                                       Processes (Workflows & Dialogs)

·         Overview of Workflow
·         Creating Workflows steps through Workflow Designer
·         Overview of Dialogs
·         Creating Dialog Pages, Prompt and Response
·         Working with Input Parameters in Dialogs

 Ribbon Customizations

·         Creating & Hiding Ribbon Elements
·         Enabling & Disabling Ribbon Elements

 Working with Site Maps

 Introduction to Solutions

·         Managed & Unmanaged Solutions
·         Importing & Exporting Solutions

Advanced Client Side Scripting

·         Working with ODATA
·         Working with REST
·         Working with SOAP

 CRM Web Services

·         Introduction to Web Services
·         Query Expression & Query Attribute
·         Request & Response


·         The Event Execution Pipeline
·         IPluginExecutionContext Interface
·         Developing Plugins
·         Deploying Plugins
·         Debugging Plugins

                     Custom Workflows

·         Developing Custom Workflow Activities
·         Deploying Custom Workflow Activities

·         Debugging Custom Workflow Activities


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