SAP CRM Interview Questions and Answers for wipro,TCS,IBM,Infosys,Accenture

Summary:  SAP CRM Functional / Techinical Interview Questions and Answers PDF free download online

Overview of the Web UI page:
Header Area:  Also called Global Function Area. It consist of
a.       Personalize: Generic personalization options Eg. Change password
b.       Help Center: Offers direct access to BUD (business user documents)
c.       System News: Provides access to general system messages
d.       Central Search: Displays Saved searches/ Simple searches
e.       Log off: logs you off

Navigation Area / Navigation Bar: It includes
a.       Applications search launches
b.       URL link
c.       BI reports and analysis (SAP NetWeaver)
d.       Transactions in other systems

First Level Navigation Entries:

1.    Home
2.    Work list
3.   Calendar
4.  Reports
5.  Business-Role specific work centers

Second Level Navigation Entries:

1.    Links to most frequent search pages
2.   Opens via a click and vanishes automatically after the selection

Work Centers: It is a flexible grouping of application and information that logically belong to each other from the viewpoint of a business role.
Personalization of the Work Center can be done in Navigation Bar Profile
SPRO-IMG-CRM-UI Framework-Business Role-
Logical Links are of 4 Types:
a.       Link
b.       Work Center
c.       Launch Transaction
d.       BI Report

Create Area/ Quick Create Area/ Direct Link Groups: It contains frequently used applications by the user. It allows users to start a creation of an object of an object quickly, no matter where the user is located in the SAP CRM application at the moment.
This are is freely configurable per Business-Role.
This are can be personalized by the User.
a)       Appointments
b)       Email
c)       Task
d)       Business-Role specific links
Personalization of the Direct Link Groups can be done in Navigation Bar Profile
SPRO-IMG-CRM-UI Framework-Business Role-

Recent Items: It allows the user to navigate to the items that he has worked on most recently with one click.

1. This area is configured per Business-Role.
2. This number of entries can be changed up to 10. The personalize settings can be done by the user via Personalize-Personalize Navigation Bar-Recent Items (drop down)

Home Page:
The HOME page provides:
a.       My appointments Today
b.       Workflow Tasks
c.       My Open Tasks
d.       Alerts
e.       My Saved Searches
The HOME page can be configured per Business-Role.
Available content and screen structure can be personalized by the user. E.g. Drag & Drop.

WORKLIST page:
CALENDAR page:
a)       A graphical overview of today’s appointments
b)       Switching between daily, weekly and monthly views
c)       Switching to a colleagues calendar.
d)       Provides an overview of the next 2 months
e)       Provides a list of open tasks.
f)         Provides an option to directly create an appointment from the daily view.

EMAIL INBOX page:
WORK CENTER: The work center page is opened by choosing the First-Level navigation entry directly, without selecting any specific Second-Level entry, belonging to the respective work center.
a)       Search
b)       Create
c)       Reports

10. REPORTS-Entry Page: Provides a list of reports and analysis grouped by business topics. It can have second-level navigation entry providing direct access to important analysis or dashboards.                      BI Content
CRM Interactive reports
CRM Analytics
Configured per Business-Role
11. SEARCH PAGES:
a)       Search Criteria Area
b)       Search Result List Area
The table graphic is a feature available for every table, but especially in the search result list it provides a perfect facilitation option to understand patters and schemes behind the found search results in a graphical manner.
SPRO>IMG>CRM>UI Framework>Technical Role Definition>Define Parameters
Possible parameter values are: ASSIGNMENTBLOCK;SEARCHRESULT; (adobe flash is required)
Available search criteria can be controlled by
SPRO>IMG>CRM>UI Framework>Technical Role Definition>Define Central Search
You can use the CRM ES Modeling Workbench to connect CRM business objects to SAP NetWeaver Enterprise Search.
You can access CRM ES Modeling Workbench via
SAP MENU>Architecture and Technology>Enterprise Search Integration>Tools

12. OVP: Over View Page

           INTERVIEW QUESTIONS:

1)       What is partner function? How will you do determination? Why we use?
2)       What are the sources for partner functions?
3)       What is the procedure to do text determination? Tell the process?
4)       How many methods/profiles in Org determination? Can you do org det at item level?
5)       What as Action? Why we use? What are the conditions we have? What type of actions you have used, for which scenario explain?
6)       Tell me some transaction types? How many Levels are there in transactions?
7)       What is activity? Types, customizing settings? How will you change the reasons according to the status?
8)       Campaign mgt wt you know? Wt are the settings will you do?
9)       How will you execute campaign? Where you have used campaign explain?
10)   Where will you enter responsible partners in web UI? Wt settings will you do?
11)   Can you run campaign without products? What are all necessary to run campaign? What settings will you do to send mail from your system?
12)   How will you create Activity when you trigger e-mail campaign?
13)   Where all you can create target groups?
14)   What you know about Product proposal, why we use it? Where we use it?
15)   What is the customizing for top n products?
16)   How will you determine ranking values?
17)   What are mail forms? How will you do in WEB UI?
18)   Tell me what you know about Web UI customizing? How can we edit labels?
19)   How can you create your business Role?
20)   What is call list, do you have any idea?
21)   What are the Business Roles available/you know?
22)   What you know about IC?
23)   What is Lead? What you know about it?
24)   What are the customizing settings for lead?
25)   What are the customizing settings for Campaign?
26)   How to make a campaign template/Marketing Plan Template?
27)   How can you customize assignment block?
28)   Can you delete an Assignment Block of a campaign? What are the customization steps?
29)   What is ASAP methodology?
30)   What is your system landscape?
31)   What is a BP field grouping? Why is it used?
32)   Which BP role would the BP’s created form ELM come under?
33)   Difference b/w BP Role and Partner Function?
34)   What are the setting required for Service Order?
35)   What is your service life-cycle?
36)   What is Blue Print Phase? What does the document consist of?
37)   What are actions? Why did you use them in your project?
38)   What is email processing?
39)   What is workflow?
               SAP Business Workflow can be used to define business processes that are not yet mapped in the R/3 System. These may be simple release or approval procedures, or more complex business processes such as creating a material master and the associated coordination of the departments involved. SAP Business Workflow is particularly suitable for situations in which work processes have to be run through repeatedly, or situations in which the business process requires the involvement of a large number of agents in a specific sequence.
       You can also use SAP Business Workflow to respond to errors and exceptions in other, existing business processes. You can start a workflow when predefined events occur, for example an event can be triggered if particular errors are found during an automatic check.
40)   What is I-Base? What is I-Base category?
41)   What is E-CAT?
42)   What is LSMW?
      The Legacy System Migration Workbench (LSMW) is a tool recommended by SAP that you can use to transfer data once only or periodically from legacy systems into an R/3 System.
The LSM Workbench lets you check the data for migration against the current settings of your customizing. The check is performed after the data migration, but before the update in your database.
TC: LSMW
43)   What are adaptors?
44)   What is BDocs?
45)   What is application builder?
46)   How did you customize IC for service project?
47)   What Business Roles did you configure? Profiles used?
48)   Which all profiles did you use?
49)   How to activate/deactivate work centers?
50)   What are Logical Links? Where do you adjust them?
51)   What is Master Data? What is it used for?
52)   What is territory master data?

1. Assignment blocks capabilities are available in single Column and tile layout.
2. Main OVP Elements –
3. Work Area Title
4. Work Area Tool Bar
5. Personalization
6. Form View
7. Header Area
8. AB Tool bar
9.  Table
10. Assignment Blocks
11. Non-Interactive Center in a tile layout