Microsoft Dynamics CRM 2014 release plans

Summary:Ms CRM 2014 release plans


Microsoft has coming up its Dynamics CRM 2014 release plans and presented the upcoming improvements that will be introduced in the coming months.

 the above picture shows the core CRM feature set is expanding to create a suite of connected applications that will include social listening, multi-channel marketing and enterprise service desk capabilities. As will all pre-releases any of these features are subject to change.

The headline announcements are:

  1.  2 CRM releases in 2014 for cloud & on-premise editions in Q2 & Q4
  2.  Microsoft Social Listening released in Q2 - free for CRM Online Pro Customers
  3.  Improved CRM Service Tools including new SLA & Entitlements entities
  4.  Dynamics CRM Marketing Module arrives in Q2
  5.  New Unified Service Desk + Parature Integration
  6.  Dynamics CRM Enterprise Licence plan announced
  7.  Inbuilt CRM calculation fields arriving in Q4

First up is the Dynamics Spring Wave consisting of 3 updates across CRM, Social and Marketing tracks.

To learn more about the Spring Wave releases download the Microsoft Release Preview Guide


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