Add an AI Agent from the Setup Workspace in Microsoft Power Pages
Add an AI Agent from the Setup Workspace in Microsoft Power Pages
Microsoft Power Pages allows organizations to quickly add AI-powered Agents that provide instant support to website visitors. These Agents use natural language processing and Microsoft Copilot technologies to answer questions, assist users, and improve customer satisfaction directly from your website.
Tip: AI Agents can significantly reduce support workload by automatically responding to common visitor questions and guiding users through website processes.What is an AI Agent?
An AI Agent is an intelligent virtual assistant that interacts with website visitors using conversational AI. It can answer questions, provide guidance, retrieve information, and help users complete tasks without requiring direct human intervention.
Benefits of AI Agents
- Provide instant responses to visitors.
- Improve customer engagement.
- Offer 24/7 support availability.
- Reduce support team workload.
- Deliver personalized experiences.
- Increase user satisfaction.
- Assist with navigation and information discovery.
Prerequisites
Before adding an AI Agent to Power Pages, ensure the following requirements are met:
- Tenant administrators must enable Publish Copilots with AI Features in the Power Platform Admin Center.
- The Agent must use Copilot Studio Generative Answers.
- Verify available AI quotas and licensing limits.
- Ensure users have appropriate permissions to create and manage Agents.
Add an AI Agent
Follow these steps to create and enable an AI Agent in Power Pages:
- Open Microsoft Power Pages.
- Navigate to the Setup Workspace.
- Select Copilot.
- Click Add Agent.
- Enable the Create Agent option.
- The Agent will be created in Microsoft Copilot Studio.
- Configure the Agent settings and knowledge sources.
- Save your changes.
Enable the Agent on Your Site
After creating the Agent, you can make it available to website visitors by enabling it on your Power Pages site.
- Locate the created Agent.
- Turn on Enable Agent on Site.
- Verify that AI features are enabled by the tenant administrator.
- Publish the website.
- Test the Agent experience.
Extend Agent Capabilities
Power Pages Agents can be extended with additional Microsoft AI services to provide more advanced capabilities.
| Capability | Description |
|---|---|
| Copilot Studio | Create advanced conversational AI experiences. |
| Bing Search | Answer public information questions using Bing search capabilities. |
| Dynamics 365 Omnichannel | Transfer conversations to live support agents when required. |
Copilot Studio Integration
Copilot Studio enables organizations to build sophisticated AI Agents with custom topics, workflows, business logic, and integrations. Power Pages can leverage these agents to provide richer and more intelligent visitor interactions.
Bing Search Integration
By enabling Bing Search, Agents can answer public knowledge questions that may not exist within your website content, improving the overall usefulness of the AI assistant.
Dynamics 365 Omnichannel Integration
When AI assistance is not sufficient, conversations can be escalated to live customer service representatives through Dynamics 365 Omnichannel, ensuring visitors receive the support they need.
Best Practices
- Keep knowledge sources up to date.
- Regularly test agent responses.
- Monitor AI usage and quotas.
- Configure escalation paths for complex issues.
- Use Copilot Studio for advanced customization.
- Review visitor conversations to improve responses.
Summary
AI Agents in Microsoft Power Pages provide intelligent, always-available support for website visitors. By integrating Copilot Studio, Bing Search, and Dynamics 365 Omnichannel, organizations can create powerful AI experiences that improve customer engagement, increase satisfaction, and streamline support operations.