Field Services
Dynamics 365 for field services helps Your Daily Field Level Operations With Automated Powerful Remote Monitoring Tools That Enables To Technicians To Deliver Quality Work Through Field Services.
Personalize customer experiences
Field Service is suitable for Organizations serving customers with fixer or Resource Management or Asset Management, Inventory Management
1. Service Providers
2. Resource Management
3. Asset Management
Benefits of dynamics 365 field services
Improved First Time Fix Rates
Microsoft Dynamics 365 Field Service allows mobile workers to find out in advance of arriving at a job what tools and skills are required, how expensive parts will be, time to completion, and also a full view of the customer and a standardized process to follow of how to complete the fix and This all feeds into the ability to improve rates of first call resolution.
Knowledgeable Dispatchers
If a dispatcher knows exactly who is available and whether they are appropriately stocked for a job, they can make informed decisions when scheduling. Dispatchers can then spend less time calling around for updates and more time communicating with customers and completing value-add work.
Job Optimization
Empowering employees with full visibility of the customer and outstanding jobs results in an increase of the productivity and value of each mobility worker.
Service Contract/Warranty Management
contract and warranty management comes more opportunities for up-selling and cross-selling services, upgrades and assets. This can be done based on information gathered from the Dynamics system.
Easy integration and Customization
Microsoft Dynamics 365 for Field Service, a major benefit is to be able to easily customize the platform to adapt to business changes. This can be done remotely and deployed to all mobile platforms which saves a lot of time for employees.